The FUWF small print

Contract

Following submission of your poem order form, FUWF will send you an email confirming availability for your chosen date, along with the full details of your order. FUWF will also confirm how many verses the information provided will take, and therefore confirm a final price with you.  (Please note a verse is 4 lines of poetry). Upon your acceptance we will request payment in full at this time.  Please note your order is not confirmed until the confirmation email has been received from us. Once payment is received, your order will be processed and fulfilled by the agreed date. All orders are subject to FUWF acceptance and are produced in English only.

Payment methods

Payments for FUWF products/services are to be made using debit/credit cards, or Paypal payment facility only. Any additional bank charges that may occur for some transactions i.e. international payments are the buyers sole responsibility.

Delivery

We will endeavour to send your poem as soon as possible following confirmation and payment of your order, but will meet any agreed specified dates. If we are unable to fulfill your required date for any reason we will always advise you that we are unable to help at the current time. 

Changes/Refunds

FUWF will send your completed poem to you and hope you are delighted with the finished product. If however you are not happy, we agree to make changes/amends (up to one full rewrite at no extra cost if required). Due to the nature of our service, we are unable to make refunds once the poem has been written and supplied. 

Intellectual property rights

All poems are copyright of FUWF and may not be reproduced for commercial gain without the express permission of FUWF. Poems for personal use may be shared without restriction, however we kindly ask that you share our brand with family and friends.  

Privacy

Visitors to the FUWF website consent to us using the personal information supplied in order to  create your finished poem. Information supplied to us is however completely confidential and will never be shared with with third parties, except where required by law.